One thing I have learned throughout the years is to don’t use bad companies. That is businesses that treat you unfair or badly or is just simple bad at what they do. Kayako Warning.
Sometimes this is not possible like with bank or post as there is no better option. But when it really is – run. Never make use of them again.
One company I have left and newer will use again i Kayako. Kayako supply Kayako help desk.
Issue is that I had purchase life-time free upgrade.
I will shorten the background of hours of mails and contacts to this: it was all lie. Kayako found a way away from keeping their promise. I see it as a Kayako fraud, nothing less.
I did not acquire the free upgrade.
This surely demonstrate that a company starting with ethics as well as a great service get destroyed by making money. Clients are not worth anything anymore.
Greed replace ethics.
In order to help all others not get into problem with Kayako I give this free advice based upon 40 years being a international business man:
Do never make any type of business with Kayako. Save your selves the problem of purchase expensive, invest a good deal of staff time and company money at the danger of need to leave Kayako anyway once you get so badly treatment that you really must.